Get 10% extra OFF on Porto Summer Sale - Use PORTOSUMMER coupon - Shop Now!

Refund policy

Refund policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

Important Points About Our Return Policy

– No Returns Will Be Accepted For Size Issue Or Quality Or Personal Preferences. We Publish Sizes Of Our Products In Product Description.

– Refunds Or Replacements Will Only Be Issued After Inspection

– Unboxing Video Is A Must To Initiate A Return


Our 1-day return policy is applicable only to the following cases:

  • Wrong Item Received
  • Defective or Damaged item received – must be verified via unboxing video


The following cases will NOT be eligible under our 1-day return policy:

  • Any item that has been damaged or washed by customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

Approved refunds will only be given in your in-store wallet as a discount code or gift card that can be used on rudraksha bracelet for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

To start a return/replacement:

1. Please enter your order number and phone/email here: Start Return or Exchange

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a refund, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval – if the order is eligible for a refund, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) – you need to courier the product back to us and we will issue the refund when the product is delivered to us and inspected.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced, like our Nepali Rudraksha range. We do not issue refunds for our Premium range products – however, we offer free 6 month replacement on our Premium range. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message:+91-76173-04070